FREE WORLDWIDE SHIPPING ON ALL ORDERS ABOVE €300

FAQ'S

ARE THE ITEMS AUTHENTIC?
We guarantee that the items we provide are 100% authentic. By always been active in the fashion industry Futuro created a network of verified and trusted suppliers. Gaining access to exclusive items and making them available for you.

Disclaimer: Futuro is not officially connected, nor affiliated, endorsed or associated with the brands displayed on our platforms. Futuro is an online personal shopping service making exclusive sneakers, streetwear and luxury lifestyle items accessible on request. We do this by using our network of verified and trusted sources/retailers within the fashion industry.

 
ARE THERE MORE SIZES/COLORS AVAILABLE?

Yes, in some cases there are more sizes/colors available. If there is anything you can not find, do not hesitate to contact us and we will be ready to help you out.

 
HOW DO I PLACE AN ORDER?

You can fill in a request form located at any product page and we will contact you regarding your request. Please make sure to note the item name + size. Or you can contact us through the following contact channels.

E-mail: support@futurosource.com
WhatsApp: +316 43 70 75 91
Instagram: @futurosource

Your request will be answered within 24 hours.
 

DO YOU SHIP WORLDWIDE?

Futuro offers worldwide shipping with PostNL postal service. All our items will be shipped registered and insured. All orders above €300 will be shipped worldwide for free.

Your order will arrive in:

  • Netherlands: 1-2 working days (€7)
  • European Union: 3-5 working days (€15)
  • Outside European Union: 7-14 working days (€25)

Items that comes with a product box will be shipped double boxed. Other items will be carefully packed to minimize damages during the transport process.

We are not responsible for any added import fees or custom duties handled by your country. We will not refund, nor take the order/shipment back if you decline to pay the import fees or custom duties.

Futuro keeps track of their shipments and makes sure items arrive at the right client. If you have any questions about the tracking information feel free to contact us and we will provide you with any additional information.

 
HOW DO I PAY?

After your request has been reviewed and confirmed, Futuro offers the next payment options:

  • Paypal
  • Credit card
  • Bank transfer 

WHAT IS THE RETURN POLICY?

All sales provided by the personal shopping service of Futuro are final. We source specific items on request for clients so we do not take returns in general. Therefore we suggest to ask about any information you want to know before finalizing your order.

Returns are only accepted in the following cases:

  • Item does not fit product description.
  • Item is damaged at arrival due to transportation.
  • If we send you another item as requested.

If any of the cases above is applicable please follow the steps described in our return policy which you can find in our general terms & conditions.

100% AUTHENTIC
SAFE PACKAGING
WORLDWIDE SHIPPING